Terms and Conditions of Sale (T&Cs)

These General Terms and Conditions of Sale (GTC) apply to all services offered by Five Stars Airport Services, unless otherwise agreed in writing. Any order implies the customer's full and complete acceptance of these GTC.

1. General provisions

1.1. Scope

Five Stars Airport Services provides airport, reservation, and assistance services, divided into three distinct categories: VIP airport services / Services related to scheduled flights / Services related to private flights

Each category is subject to specific rules detailed below.

1.2. Nature of services

Five Stars Airport Services acts either as a service provider or as an intermediary between the customer and third-party service providers (airlines, air operators, FBOs, airport authorities, drivers, etc.).

Unless otherwise stated in writing, Five Stars Airport Services is not an air carrier.

1.3. Order

All services are considered to have been ordered once they have been confirmed in writing (email, confirmed message, signed quote, or payment).

1.4. Rates

Rates are expressed in euros or US dollars, excluding taxes unless otherwise stated. They may vary depending on availability, urgency, operational constraints, and fees imposed by third parties.

1.5. General liability

Five Stars Airport Services is bound by an obligation of means and not of results.

Five Stars Airport Services' liability is strictly limited to the amount invoiced for services, except in cases of proven gross negligence.

2. Specific conditions – Airport VIP services

2.1. Description of VIP services

VIP services include, in particular: Personalized welcome and assistance at the airport, Fast-track immigration and security (where authorized), Baggage assistance, Coordination with local authorities, Concierge services related to the airport journey.

2.2. Operational limitations

VIP services are subject to: airport rules, decisions made by local authorities (customs, immigration, security), and operational and weather constraints on the day.

The VIP service does not in any way guarantee priority passage, absence of checks, reduced waiting times, or exemption from airport rules.

Five Stars Airport Services is bound by an obligation of means and not of results.

2.3. Cancellation and modification

• Any cancellation less than 24 hours before arrival or departure will be charged in full.
• Any service that has already begun is payable in full.

2.4. Liability

The provisions relating to force majeure, set out in Article 5, apply in full to VIP services.

Five Stars Airport Services cannot be held liable for: refusal of entry into the country, delays attributable to the authorities or weather conditions, or loss or damage to baggage for which the carrier is responsible.

3. Specific conditions – Scheduled flights

3.1. Role of Five Stars Airport Services

For scheduled flights, Five Stars Airport Services acts exclusively as an intermediary between the customer and local or regional airlines. Five Stars Airport Services is neither an air carrier nor an operator, nor is it responsible for the execution of the flight.

3.2. Check-in deadlines

For all local airlines, the check-in deadline is 30 minutes before the scheduled departure time of the flight.

Any customer arriving after this deadline will be considered a no-show.

In this case: the flight is forfeited, no refund, voucher, or change will be possible, and Five Stars Airport Services cannot be held responsible under any circumstances.

3.3. General cancellation and refund policy

Five Stars Airport Services does not issue refunds, except in cases of direct and proven fault on its part.

Five Stars Airport Services' service fees are strictly non-refundable, regardless of the reason for cancellation.

3.4. Cancellation of VIP service for a scheduled flight

In the event of cancellation of the flight by the customer less than 24 hours before the service: the VIP service is canceled, the VIP service is lost, no refund or voucher will be granted.

3.5. Specific conditions depending on the airline

Changes can be made up to 24 hours before flight departure.

Any changes are subject to a change fee, which varies depending on the airline.

After this 24-hour period, the flight is considered lost, with no refund or voucher.

3.6. Customer no-show and end of assignment

In the event of a customer no-show (delay, absence, failure to comply with check-in times or instructions provided): the assistance and/or VIP service assignment is immediately considered to be terminated, the staff mobilized are no longer required to wait or continue the service, the service is due in full, and no refund or voucher may be requested.

This provision applies regardless of the consequences for the flight (missed flight, rerouting, cancellation).

3.7. Liability

Five Stars Airport Services cannot be held liable for: commercial or operational decisions made by airlines, cancellations or delays, changes to schedules or aircraft, or financial or personal consequences resulting from the loss of a flight.

4. Specific conditions – Private flights

4.1. Nature of the service

Five Stars Airport Services acts as a broker and coordinator for private flights, in conjunction with certified air operators.

4.2. Quotes and availability

Quotes are estimates until confirmed in writing. Prices may change depending on: slots, fuel, authorizations, weather conditions, crew constraints.

4.3. Check-in deadlines

For all local airlines, the check-in deadline is 30 minutes before the scheduled departure time of the flight.

Any customer arriving after this deadline will be considered a no-show.

In this case: the flight is forfeited, no refund, voucher, or change will be possible, and Five Stars Airport Services cannot be held liable under any circumstances.

4.4. General cancellation and refund policy

Five Stars Airport Services does not issue refunds, except in cases of direct and proven fault on its part.

Five Stars Airport Services' service fees are strictly non-refundable, regardless of the reason for cancellation.

• Any cancellation may result in charges of up to 100% of the flight price.
• Third-party costs (operator, fuel, handling, authorizations) remain payable.

4.5. Modification policy

Any modification to a private flight (schedule, date, passengers, routing) requested more than 72 hours before departure may incur modification fees, including fees charged by Five Stars Airport Services, the air operator, and third-party service providers.

Less than 72 hours before departure, no changes are possible. Any request will be considered a cancellation and a new booking, with fees of up to 100% of the flight cost.

For flights to Anguilla, no changes are possible once the flight has been confirmed. Any change request will be treated as a cancellation followed by a new booking, with the corresponding penalties applying.

4.6. Cancellation of VIP service related to a scheduled flight

In the event of cancellation of the flight by the customer less than 24 hours before the service: the VIP service is canceled, the VIP service is lost, no refund, no voucher will be granted.

4.7. Payment

• Full payment is required before the flight, unless otherwise agreed in writing
• No flight will be operated without receipt of funds

4.8. Liability

The provisions relating to force majeure, set out in Article 5, apply in full to private flights.

Five Stars Airport Services is not an air operator.

Any decision to delay, divert, cancel, or not operate a flight is the sole responsibility of the air operator and/or the captain.

Five Stars Airport Services cannot be held liable for any breaches, decisions, or failures on the part of third-party service providers.

Five Stars Airport Services is not an air operator and declines all responsibility related to: flight safety, aircraft operation, or decisions made by the captain.

5. Force majeure, weather conditions, and operational constraints

5.1. Definition of force majeure

The following are considered cases of force majeure, without this list being exhaustive: adverse or extreme weather conditions (cyclones, tropical storms, high winds, heavy rain), total or partial closures of airports or runways, restrictions or decisions by airport, aviation, customs, or government authorities, strikes, shortages, technical failures affecting infrastructure, air traffic control (ATC) constraints, slots or NOTAMs, safety decisions taken by an airline operator or captain.

5.2. Consequences of force majeure

In the event of force majeure: - Five Stars Airport Services cannot be held liable for the total or partial non-performance of services, no refund will be due, no voucher will be granted, and services already provided or third-party costs incurred remain payable.

5.3. Continuation or adaptation of services

Where possible, Five Stars Airport Services may offer: a postponement of the service, an adaptation of the service, or a new operational organization, without this constituting a contractual obligation.

6. Insurance

It is the customer's responsibility to ensure that they have adequate insurance (travel, cancellation, civil liability, medical).

7. Applicable law and jurisdiction

These GTC are governed by French law. Any dispute shall be submitted to the competent court of the place of business of Five Stars Airport Services.

8. Language, interpretation, and acceptance

8.1. Authoritative language

These General Terms and Conditions of Sale are written in French.

Any translations into other languages are provided for information purposes only. Only the French version shall be deemed authentic in the event of a dispute, interpretation or contradiction.

8.2. Acceptance

Any order, written confirmation (email, electronic message, WhatsApp), signed quote, or payment constitutes full and complete acceptance of these General Terms and Conditions of Sale, without reservation.